Empty shelves at an M&S store. The disruption caused by the hack has wiped more than £600m off the stock market value of M&S in just over a week. Photograph: Bav MediaView image in fullscreenEmpty shelves at an M&S store. The disruption caused by the hack has wiped more than £600m off the stock market value of M&S in just over a week. Photograph: Bav MediaMarks & SpencerMarks & Spencer cyber-attack: products run short in some storesRetailer takes some of its systems temporarily offline ‘as part of proactive management of incident’
Co-op forced to shut down part of IT system after hack attempt
Sarah ButlerWed 30 Apr 2025 10.54 BSTLast modified on Wed 30 Apr 2025 11.57 BSTShareMarks & Spencer has admitted that some products are running short in its stores as it continues to deal with the fallout from a massive cyber-attack.The retailer said there were “pockets of limited availability” in some shops, as nearly two weeks of disruption to its IT systems affects its stores.The company has decided to “take some of our systems temporarily offline” as part of its “proactive management of the incident”.It said on Wednesday: “We are working hard to get availability back to normal across the estate.”On Friday, M&S was forced to stop taking orders on its website – which accounts for about £3.8m in sales a day – after days of disruption in stores caused by a cyber-attack that has been linked to the hacking collective Scattered Spider.M&S has also had to pause deliveries of some packaged food items to Ocado, the online grocery specialist it co-owns.The disruption caused by the hack – and uncertainty over when it will end – has wiped more than £600m off the stock market value of M&S in just over a week.The retail website closure came after several days of problems in stores where contactless payments and the collection of online orders were hit from Monday 21 April. Contactless payments were restarted late on Thursday.A separate technical problem on the Saturday of the busy Easter weekend affected only contactless payments.Shoppers are now able to browse online and shop in M&S’s physical stores using cash or cards. However, some difficulties continue in stores, with gift cards not being accepted and poor availability of goods in some areas.M&S did not say which areas of the country or specific products were affected by the shortages.Returning goods is only possible at tills in clothing and homeware stores or via post. Food stores are not able to accept returns.M&S has told shoppers on social media that orders placed after Wednesday 23 April will be refunded.skip past newsletter promotionSign up to Business TodayFree daily newsletterGet set for the working day – we'll point you to all the business news and analysis you need every morningEnter your email address Sign upPrivacy Notice: Newsletters may contain info about charities, online ads, and content funded by outside parties. For more information see our Privacy Policy. We use Google reCaptcha to protect our website and the Google Privacy Policy and Terms of Service apply.after newsletter promotionThose expecting to pick up online orders in stores this week that had been placed before Wednesday were told to wait for a “ready to collect” notification email before heading to a store.Security experts have warned shoppers to watch out for scammers capitalising on the high-profile incident.The IT problems interrupt a period of strong trading for M&S and many other retailers in the UK as the warm weather boosts spending on clothing and food.On Tuesday, analysts at the market research company Kantar revealed that spending on groceries at M&S rose by 14.4% in the 12 weeks to 20 April – just before the cyber-attack.The group is expected to report on its annual sales figures on 21 May.Explore more on these topicsMarks & SpencerRetail industryFood & drink industryCybercrimeOcadonewsShareReuse this content
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